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Case studies

Nationale-Nederlanden supported within business continuity for 5 years

Industry:Insurance, finances
Key service:Comprehensive service Business Continuity

Nationale-Nederlanden has operated in Poland since 2 August 1994. The company are leading insurance providers that secure financial future of customers and their relatives. Nationale-Nederlanden is a part of the NN Group which operates in many European countries as well as in Japan. As many as 15 million customers all over the world have already trusted the Group. Nationale-Nederlanden distributes its products through a chain of facilities located on the territory of the whole Poland.

Challenge

There are specific requirements for insurance companies that have to be met so that the systems and applications used by employees and customers made available are fully secure.

The key aspect is the area of data security, including personal data of customers and a guarantee of data recovery in case of their loss. It’s equally important to ensure continuous availability of systems and applications – also in case of unforeseen events, e.g. a natural disaster or a hacking attack.

Nationale-Nederlanden offers insurance products through a chain of facilities located on the territory of the whole Poland and is obligated to guarantee compliance with all the norms and guidelines of the regulators such as e.g. the Financial Supervision Authority. This area is frequently controlled, and Companies have to continually pay attention to their compliance with the changing law and regulations.

In view of these challenges, Nationale-Nederlanden was searching for a trusted and reliable partner that could provide comprehensive services within the scope of Business Continuity. That is why it decided to establish cooperation with Polcom, one of the most modern data centers in Poland that specializes in providing such services as cloud computing and business continuity, compliant with the regulations of the financial market.

 

Solution

Cooperation with Polcom made it easier for Nationale-Nederlanden to adapt to strict requirements of the regulators on the market.

Polcom was certified within the scope of a proper security level of personal data processing of bank card holders – PCI DSS. Additionally, it has international certificates, including ISO 27001, ISO 27017, it also meets the EU directives PSD2 and GDPR requirements. Thanks to that, Nationale-Nederlanden was able to provide its customers with the highest security level of data and applications, without the need to conduct additional specializations in this area.

Many years of Polcom’s experience turned out to be particularly significant within the scope of establishing procedures and solutions within business continuity services. That is why, within the framework of the cooperation, Nationale-Nederlanden received a comprehensive support in the whole process of service provision on the organizational, procedural and infrastructural levels.

Guarantee of data security and continuity of provided services

Polcom was certified within the scope of quality which confirms that it meets information security management standards – ISO 27001, 27017 and 9001.

Comprehensive business continuity strategy

Polcom was able to provide comprehensive business continuity services such as disaster recovery environment established on Polcom’s own cloud computing platform and colocation, backup and spare office services. Thanks to that, it was possible to create coherent procedures which secured business continuity of the Companies to a larger extent.

Flexibility and continuity of action

Quick adaptation to dynamically changing regulations and a guarantee of a continuous availability of the systems.

Quality and security standards

Data security is essential for the insurance industry. Polcom has been many times certified within the scope of data protection and quality, that is why Nationale–Nederlanden received a guarantee of security on the highest international level.

Full scalability of services

The Polcom’s service made it possible to increase or decrease computational power depending on the current needs.

Key results and benefits

Data security

Nationale–Nederlanden gained a guarantee of security on the highest international level.

Comprehensive business continuity strategy

Polcom provides comprehensive services within the scope of business continuity, thanks to which it was possible to create coherent procedures which secured business continuity of the Companies to a larger extent.

Flexibility

Possibility of quick adaptation to changing regulations and a guarantee of continuous availability of the systems.

Scalability

Possibility to decrease or increase computational power depending on the needs.

company

We cooperated with Polcom for 5 years. Many times, we had an opportunity to witness the highest quality of services provided by Polcom. We were positively assessed by many auditors and other institutions which we are subject to. The services provided by Polcom supported us in providing our customers with a continuous access to systems and applications and help to guarantee data security on the highest level.

Our solutions are compliant with the legal requirements that are binding on insurance companies, and guidelines of the Financial Supervision Authority. We are also certain that our data are protected in a proper way, whereas continuity of operations of IT systems will be maintained. Technical support offered and regular contact with Polcom’s team, in my opinion, prove the highest carefulness and attention to every aspect of the service.

Paweł Giza Vice-president of the Board at Nationale-Nederlanden

Find out more about Polcom Data Center