Kaffe Bageri Stockholm chooses Polcom Cloud

The HoReCa industry is characterised by seasonality, which necessitates the appropriate adaptation of resources to current market demand and customer preferences. Today, the sector requires the implementation of modern technologies such as CRM systems and data analysis. The dynamic growth of the Kaffe Bageri Stockholm café chain led the company to look for an appropriate solution to support its daily operations, providing a flexible and scalable IT environment that would allow it to respond quickly to changes.

The company’s priority was to find a solution that would enable it to minimise the risk of downtime and maintain high levels of operational efficiency, which is paramount in the HoReCa industry, particularly during busy sales periods. The company was keen to implement a service quickly that would ensure a high level of security for the company’s systems and the support of IT specialists throughout the life of the project. The specific nature of the industry meant that the whole process had to be carried out with full operational efficiency to avoid any negative impact on customer service.

In the HoReCa industry, a key competitive factor is the ability to fill orders immediately, which requires the uninterrupted operation of critical systems and applications that support daily operations. The company was aware that slow systems or downtime in the service path were factors that could deter customers. In response to these needs, the company sought a solution that would provide high availability, scalability and data security, as well as rapid implementation with full support from IT specialists. After an in-depth market analysis, the decision was made to migrate to the cloud, choosing the Polcom Cloud service, together with a full backup of the IT environment in the cloud model.

Cloud computing provides unlimited scalability of the IT infrastructure according to current needs, allowing Kaffe Bageri Stockholm to run its business effectively even during the busiest sales periods. The cloud also guarantees the uninterrupted operation of the café chain’s key IT systems and their security at the highest international level. In turn, the project-based approach of Polcom’s specialists and a tailor-made solution meant that the migration to a cloud environment took place quickly and with uninterrupted operation of the company’s systems. In addition, a backup copy of the data ensures that even in the event of a hardware failure, the company’s data is protected from loss.

With the full support of specialists and advanced security mechanisms, the company has a solid technological foundation to support its growth and enable it to focus on its most important goal – providing the highest quality service to its customers.

Complete migration in a short time

The system migration was completed in record time, which was critical in terms of project delivery and minimising potential disruption to the business.

Project-based team approach

The team responsible for the migration demonstrated a high level of efficiency, ensuring effective communication and a rapid response to any needs that arose, both in terms of the functionality of the service and the management of the new environment.

Secure solution

Backup solution in place to minimise risk of data loss.

Post-implementation support

With full support from specialists, the business can focus on growth without worrying about the technical aspects of maintaining an IT environment.